Support
Onform, a Sensate product · Last updated 30 August 2026
Onform is built and supported by Sensate. If something in the app isn't working, or you're a trainer or client with a question, this is how to reach us.
We read this daily. Include your name and, if you can, whether you're using Onform as a trainer or as a client — it helps us answer faster.
Common questions
I can't sign in.
Use "Forgot password" on the sign-in screen to reset it yourself. If you never received your original invite, ask your trainer to resend it — only your trainer can create your login.
A booking, payment or receipt looks wrong.
Your trainer's contact details are in Onform under his profile — for anything about a specific session, pack or payment, he can see and fix it directly, faster than we can from outside his account. If it's a bug in the app itself (not a records question), email us and describe what you expected to happen.
I want to delete my account.
Open Onform → Account → Delete account. It's available to every account, in-app, at any time — no need to email us first. The screen tells you exactly what is removed and what stays before you confirm.
Does Onform read my Apple Health data?
Only if you allow it, and only to make your own sessions accurate. See the Privacy Policy for the full account of what's read, what's written, and how to turn it off.
I'm a trainer — how do I get set up?
Email us at the address above and we'll get you onboarded directly. You can also see the plans on the pricing page.